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yo natalia natchan here!

so it seems that you guys really enjoy watching

my video called "the difference between american and japanese"

im so thankful and happy

sometimes people come up to me

and tell me that they really like that video

so i just wanna thank you guys

and since you guys like it so much, i wanted to do one today as well

and recently i did a live on instagram

and we talked about the difference between japanese and american customer service

and its so different

japanaese people are so careful when it comes to this

the customer ALWAYS comes first

in america it really depends on the worker i guess...

but one thing i did notice abotu americans

is that we start conversation more

well for example if you're at the convenience store

they'll be like "hey hows it going?"

or compliment your clothes

in japanese, the phrases are already chosen

i guess it kind of shows

how much customer service means to them

and so in the case of american fast food...

the one and only... is obviously mcdonalds

and honestl american and japanese mcdoanlds are pretty different

so today i want to look at american mcdonalds

and the japanese mcdonalds

and look at the differences

sorry its kind of late so i gotta keep it down....

difference between japanese and japan

when japanese mcdonalds is crowded

omg so many people

when american mcdonalds is crowded

japanese mcdonalds staff

thank you!

next up please!

american mcdonalds staff

when you take awhile to order in japanese mcdonalds

have you decided?

oh! one second please.

have you decided?

omg this shit happens everytime!

i cant see from that far.. and how the hell am i supposed to know what i want already!

are you ready yet?

customer if you're ready i can take-

teriyaki burger!

and what would you like to drink?

can i get you a drink?

orange juice! (wait! i wanted a coke!)

for here or to go?

to go! (wait... what? why????)

thank you very much- NEXT PLEASE!

have you decided yet?

when it takes a minute to order at american mcdonalds

when you want to add to your order in japan

can i get that without meat?

without... meat?

wait one minute please!

sure..

yes mam! without meat!

so ill have the egg burger with no meat patty...

oh and can i add lettuce on that?

im sorry mam but that egg burger doesnt come with lettuce

thats why im asking if i can add some

you want to... add.. lettuce?

im sorry ma'am we cannot do that!

when you add to your order in the states

when they get your order wrong

excuse me.. i order a quarter pounder...

but instead i got a double cheeseburger....

so sorry!

i'll make you a new one!

wait. you're throwing it away?

yes! we'll just throw it away for you

wait then can i just take it?

well that would be a bit......

difficult.... im sorry!

when they get your order wrong at mcdoanlds

bad customer (japan)

oh! im gonna go take a seat here without ordering anything. ohoho

when they dont sell what you want at this time (japan)

can i get the cheeseburger set?

im sorry maam, we only sell the cheeseburger from 11:00

but its..... 10... 55

im sorry but..

can you please order in a couple minutes?

when they dont sell what you want at thist time (america)

For more infomation >> The difference between American and Japanese McDonalds. - Duration: 7:50.

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Correct Use of CAN and COULD | What's the Difference? | Modal Verbs in English Grammar - Duration: 6:24.

Hello there.

You know, I get this question all the time – both from my students in my classes and

on YouTube – what is the difference between 'can' and 'could'?

Well, in this lesson, I will teach you the three main differences between these modal

verbs and I'll show you how to use them correctly without making mistakes.

As always, there is a quiz at the end of the video to test your understanding.

The very first thing you should know is the basic use of 'can'.

This verb is used to show ability.

Here are some examples: I can play the guitar.

He can lift heavy weights.

She can beat anyone at chess!

So, all of these express ability.

What about what 'could' then?

Well, 'could' is just the past tense of can.

I can say: I could play the guitar when I was in school.

That means, I had the ability in the past, but now I can't play the guitar because

it's been a long time and I'm out of practice.

Here a couple more examples: He could lift heavy weights until he had the accident.

She could beat anyone at chess in her prime!

'In her prime' means in her best years.

Maybe when she was younger and was playing competitively.

So in these sentences – 'can' shows present ability, and 'could' shows past

ability.

This is the first difference between the two words.

The second difference is when we want to talk about possibility.

To talk about what is possible, we normally use 'could' and not 'can'.

Now, imagine that you and me, we're both waiting for a train at a train station.

It's time for the train to arrive but we don't see it.

So I might say: Hmm, the train could be late.

So I'm making a guess about the current (or the present) situation, saying what is

possible.

Here's another one: If you don't study, you could fail the exam.

Are you sure to fail the exam?

No.

You could pass.

But I'm saying that it's possible that if you don't study, you'll fail.

Notice that this sentence talks about future possibility.

Ah, but I have a question – we just talked about present and future possibility.

Can we talk about past possibility?

Yes, we can.

Here's an example: Robert could have gotten the job if he had gone to the interview.

So what do we understand from that?

Well, there was a job interview.

It was possible for Robert to go to the interview and get the job.

But he didn't go.

So he didn't get the job.

Now, as I said before, we use 'could' in all these sentences to talk about what's

possible in the past, present, and future, but there is one situation where you can use

'can' and that is when you want to talk about general possibility.

For example: You can catch a cold if you go out in the rain.

Traveling across Europe can be quite expensive.

You can see that these are just general statements about what is possible in the world.

In this case, it's OK to use 'can', but this use is less common.

Normally, when we talk about possibility in our lives we use 'could'.

Remember that.

Alright, let's now move on to the final use of 'can' and 'could', and this

is in polite expressions when we talk to people.

There are four situations you need to know about.

The first is making suggestions.

For this purpose, we use 'could'.

Here are some examples: We could try that new Italian restaurant tonight.

You could ask your sister to lend you some money.

In the first sentence, I'm making a suggestion about where we can have dinner.

In the second, I'm suggesting that if you need money, why don't you ask your sister?

Using 'could' just makes it very polite.

The second situation is making requests.

Here, both 'can' and 'could' are possible: Can you pass me the salt?

Could you pass me the salt, please?

Or on the phone: Can I speak to Rahul?

Could I speak to Rahul, please?

Did you notice that I said 'please' at the end of the sentences with 'could'?

That's because 'could' is more polite than 'can'.

So if you are in a formal situation, like if you're talking to your boss or other

superior and you want to be very polite, use 'could'.

If you're with friends or family, then 'can' is fine.

Our next function is making offers: Can I get you something to drink?

Could I get you something to drink, sir?

Can I help you with that?

Could I help you with that, madam?

Again, notice the extra politeness with 'could'.

Finally, the last conversational situation is when we want to ask for permission.

Here are some sentences: Can I borrow your pen?

Could I borrow your pen, please?

Can I take the day off tomorrow?

Could I take the day off tomorrow?

If you're very friendly with your boss at work, you would use 'can', but if your

boss is very strict, then you would use 'could'.

OK, if you're ready, it's now time for the quiz to see if you can use 'can' and

'could' correctly.

On the screen, there are eight sentences.

In each one, I want you to fill in the gap with 'can' or 'could'.

Stop the video, think about your answers, then play the video again and check.

OK, here are the answers.

How many did you get right?

Let me know in the comments section below.

If you have any questions about these, you can ask me in the comments as well.

If you liked this lesson, give it a thumbs up by hitting the like button.

If you're new to my channel, make sure to subscribe by clicking the subscribe button

to get my latest lessons right here on YouTube.

Happy learning and I will see you in another lesson soon.