Auto news on Youtube Jun 28 2018

When using empathy in your practice, one of the first things that people want to

do is apologize for everything. There's a difference between apologizing and being

empathetic. When you're empathetic, if an incident occurs the first response is to

say that you're sorry — to relate to your client. More than likely you are

just as affected as your client is that something went wrong.

The problem often is jumping into apologies too early, and the difference

between being empathetic and an apology is, empathy you say, "I'm sorry this

happened." In an apology, there's two extra parts that show up. You say, "I'm

sorry," the second step is you admit that it was your fault and then the third step

is you find out what you can do about it and you assist your client in solving

the problem. Veterinarians often are much too eager to say, "It's my fault," before they

find out if it really is their fault. So, a structured system for developing

apologies is a great tool. Having a pre-planned script tends not to work as

well. One of the things that clients are looking for in in their

apology in addition to compassion and understanding that they've been

injured is honesty. And if it comes across as pre-scripted or

pre-planned, an apology tends to lack that honesty, and it

actually can do more harm than good.

For more infomation >> The Difference Between Being Empathetic and Apologizing - Duration: 1:42.

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Speed and Efficiency Make the Difference - Duration: 0:35.

Efficiency for my line of work is major.

It may make the difference of whether I get a number into them on time and they accept

my bid or I've got to wait for them to correct that and get it back to me.

There may not be enough time.

Efficiency is one of the biggest components of what we offer.

If you're efficient, you're able to get your job done faster and at a lower total cost

of install.

As soon as I know I'm going to actually bid a job, I'll contact Graybar.

For more infomation >> Speed and Efficiency Make the Difference - Duration: 0:35.

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Beer difference Japan Which one of the 4 beers is authentic? JR.Video - Duration: 4:09.

For more infomation >> Beer difference Japan Which one of the 4 beers is authentic? JR.Video - Duration: 4:09.

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What's the difference between torque values? - Duration: 3:31.

Hi, I'm Damien Feller, responsible for Technical Support at Chicago Pneumatic.

One key element to consider when specifying your tool is how much torque – or in other words power - it needs to complete the job.

But what does torque really mean?

We've seen many customers confused about torque when choosing their tools, and it's easy to understand why.

Not only are there various ways to describe torque, for example,

working torque, maximum torque, breakaway torque, nut busting torque,

there are also no industry standards related to measuring torque.

So, even if manufacturers use the same term for torque, they do not necessarily mean the same thing.

Testing varies enormously.

The most important factor to look at with torque value is timing.

How much time do you need to run the tool for in order to reach your required torque?

Each tool has its own performance scale depending on its design, and it will reach

a given level of torque after a different amount of time.

From our experience, in real world applications,

a typical tightening job should be completed within 4 seconds.

So, the tool should reach the required torque within this time.

Here, at Chicago Pneumatic, we call this the working torque.

However, for untightening, or more exceptional jobs, it may take longer, and in this case it's acceptable for the task to take up to 10 seconds.

We describe this as Maximum torque.

When some manufacturers use other terms, for example, nut busting torque,

the amount of time for the tool to reach its torque level is rarely specified.

Users should be aware that in these cases torque is often over-marketed, and the product will under-deliver.

To illustrate the difference between a working torque and a maximum torque value, let's look at two of our tools that,

on paper, can do the same job. The first is a CP7732C ½" stubby impact wrench,

and the second is a CP7749 impact wrench.

We can clearly see that both tools achieve the same result, but the second one takes much longer.

My advice is that if the tool cannot reach the targeted torque in an appropriate time for your application,

you should think about changing your tool and choosing one that is more suitable for the job.

However, torque value shouldn't be your only consideration, and it's important to

look at data that can be easily compared, for example, timing, hose length or air pressure.

Ultimately, there is nothing better than real life tests.

Here at Chicago Pneumatic we understand that specifying tools can be complex,

and we work with customers every step of the way, giving expert guidance on the best tools for the job.

Thanks for watching the video and if you want more information, please visit our website www.cp.com!