Hi everyone, today we here to interview the owner of Maya Restaurant and he also ABAC student
Maya Restaurant is located at Viewpoint Dormitory and it's beside Seven-Eleven.
Maya Restaurant is not far from ABAC University.
Right now, I think you may want to know who is the owner of this restaurant.
Let's go to interview him. He's waiting us inside. Let's go.
Hello, today we will interview with the owner of Maya Kitchen
Before starting the interview, could you please introduce yourself?
Sure, my name is Sujan. I'm from Nepal. I graduated from ABAC also.
Recently, you guys are students and right now I'm working around here and I also have other business.
How long have you been in Thailand?
This is my 5 years ago.
OK, let's start for the first question
How long has Maya restaurant been opened?
We are running into 7 months.
For the second question is why did you decide to open Maya restaurant?
How did you get your idea or concept for the business?
Well, actually, while opening, I was still studying and I was a student of ABAC
And then by the time, I was seeking something like what to work after graduated.
So I need to open anyhow right.
So at the right time I found my partners
and then they also interested to open
and we went around in ABAC to see the location.
And then we found this is quite good place and also this restaurant was like empty that time.
So we just decided to open this restaurant.
What type of cuisine and service does your restaurant provide?
You mean type of business that we provide right?
Ok, it's mainly the first one that we focus is like our own food like Muslim food and Indian food
Because it's quite popular here, in Bangkok
. And also like my Most of the friends here they're from our parts of the world
like from India, Bangladesh, Bhutan, Nepal
So that's why we started with this one.
And now, we also come up with the ideas for others in the continues good food.
What type of business?
Sole proprietorship or partnership business?
Oh it's like partnership
What experiences do you have in the restaurant field?
Before starting this restaurant. I don't have any experiences,I was a freshmen
because my partner, they had experiences before.
But for me, business is new for me.
But since then after opening,
so I had a lot of experience like dealing with the problem and coming up with the new idea
so after I opened and I got many experiences
What made you choose this type of business?
Actually, the first thing is I come to my partners
because of them, they ever opened this restaurant
and before that I never thought that I would be opening with my friends.
So this is happened by the time.
And the main thing is just like
because I was always concerned what am I going to do after graduated
so that make me kind of like interested in this business
So, I'm going to ask my questions.
What was your mission at the outset, beginning?
The mission was like to open this restaurant.
It was like what we started from here, from this location, Bangna.
And then our business was even expanded more in the other places
like since we want to have one of the international plan here
That was like our main goal, our main target and mission
and then we want to expand in other places like I told you in Bangkok and other provinces.
When did you charter your business?
This is like 7 months ago, last year.
What made you choose your current location?
This location is I feel like the main thing is like this looks international
This place is like quite good and we are looking for something like this place
It is clean and this is like a lot of apartments around
and also we have a lot of other international restaurants as you can see.
So yeah, that's is the main reason.
How do you make Maya Restaurant stand out from others?
This is the food that we serve is really outstanding
because we serve different types of food than other competitors here
so that would be the main and also we believe in quality and cleanliness.
How do you advertise your business?
So far, we do have Facebook and by Line
and mainly word of mouth
like people come, they like it and they go tell their friends.
Because actually you have many friends as well?
yeah, I have a lot of friends.
And it's kind of good for word of mouth and also Line group.
What are your normal business hours?
Are you open seven days a week?
Yeah, we open seven days a week
and we start from 11:30 A.M. until 10 P.M.
Alright.
So Sujan, how many employees do you have in your restaurant?
so far we have two
but one has went back home
so let's say we have three.
Is it easier to work with three people in this restaurant?
Yeah, I think it's comfortable
because we have to deal with three people and also we work by ourselves
We have three partners so we also give our time
so mostly we will have around five people to work.
Ok
so as an employer what kind of business do you look for
what kind of employees do you look for in your new hire's?
You mean from my employee?
So the first thing would be the communication and the experience
I mean I would love to have a person who can speak English and Thai at the same time
Because I have Thai customers and also international customers
so I prefer them and also with experience
Do you mostly have the people from Nepal or you have Thai people as well?
Now I have only from Nepal
before I used to have from Philippines but now they left
So I have only from Nepal.
the training process for the employees
do you have any training process that the new employees have to go through?
No, actually we don't have it now
because it's just small so they just come here and learn by themselves.
Basically they are already skilled?
Yes, they are already skilled
if they are not then we'll just give them advice
and tell them what to do and what not to do.
As a foreigner in Thailand do you have any problem in working in Bangkok
Do you have any problem when communication with Thai people
staffs and customers, do you have any problems?
Yes, we did face a lot of problems in the beginning
from the process like doing the renting, contract sign and everything
because everything was in Thai
And also the communication problems, as you know right?
A lot of problems but communication are the main problem that we faced.
so now you just have all Nepalese staffs right?
Yeah
That means it's easy for you now?
Easy for us to communicate with them and they understand what we tell them
ok, that's great
what are your day-to-day responsibilities as a restaurant owner?
Right now, day to day is like check weather it's good or not
just do the supervising weather the food is well maintained with quality, quantity
and also to look after if it's clean or not. And yeah just like that.
As a job in restaurant is every day the same thing over and over again
so how do you motivate yourself to do the same thing every day?
This is like just because as an owner you already have a feeling that
it is your own right
so when we own something
for example, when we buy your cloth by yourself
you take care more than your friend gave or your parents gave
We have a feeling like that is my own
It's like that so every day is like that.
Well-said Sujan
and that should be noted by all the owners of restaurants out there
Let's move to the next question, what are the main customers?
How do you describe your customers?
The customers are like ABAC Students mainly for started
because and also most of them are my friends also.
What about the working people?
Yeah, we do have the working like lots of families
They come like when they come to drop their kids in the school
and also the Chinese people, the tourists walking around
They come, come in.
What is your secret to keeping customer coming in?
I think it depends like how we treat them
and also the quality so they can come every time and also the environment.
Have you ever turned down a customer when you got a request for something?
Again?
Have you ever refused the customer when you got a request from them?
No we don't
If we can, yeah we just do it
but if we can't, of course yeah we have to describe.
How do you handle with the customers are dissatisfied in your service?
Because like I feel whenever we saw the group
we ask them that is ok or not
and we also take their feedback
so what would you like to have, next time when you come something like that
So this makes them like feel like you know like at least I talk to them
they feel like more happy and they feel like come
So next time when they come, they take something different.
And also they can talk to us before they list order or something
This is kind of try to give good environment also extend environment.
What is the most challenge for you since you have started doing business?
For us, the most challenge was one time with the communication
After that we saw back then when we came up with the employee
because it's really hard to get them for here
because this is in Bangna because it's not in the city right
And yeah that was a reason
That's why I have to start from Nepal
because it is hard to get Thai people here
Even now, I'm liking one staff for my delivery food
and I'm trying to find Thai people but I cannot.
For my question, do you have any plans to expand your business
and can I call any country?
Yes, I do, we do have plan
I mean I think in the future, when we open other branches in the city
expand to other place right?
Yes, first in Thailand and then we might also take in Nepal
but firstly in Bangkok
It's a good start for your business at the foreign country right
and do you have any advice for who want to have their own business?
Actually, like doing business what I think is like
don't think too much just start first and then start taking
because if you think too much, yeah you will have a lot of problems
Before doing, we think a lot.
Actually just do it and then we will learn by the process
For me also like I never had any experience
and I never thought like I will be doing this restaurant
because when I started I learn a lot right
Still like some mistake I make a lot of mistake in the beginning
but now I learn a lot
So I think it's just start and then learn
Learn from mistake?
yeah just start and then learn
Thank you very much for your answering question for all of us
So, this is the Maya kitchen Restaurant from Sujan
the student of ABAC?
Yeah I was, like I graduated recently
Ok and I hope your business will grow in the future
and expand more in the country and others country
Thank you very much
Thank you
For more infomation >> Crime of the Week: Restaurant robber hides in bathroom until store closes - Duration: 0:46. 
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