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Hello hello hello everyone I just felt the need to talk to you guys about
something that is so near and dear to my heart that I am so passionate about.
And that is how to think like a healthcare revenue warrior.
ya know It's personal! right?
Are you in a healthcare provider organization that you feel is losing money because of maybe
bad processes or lack of staff knowledge or lack of physician buy-in on things like coding,
billing, documentation issues?
Do you feel like others in your organization continue doing the same thing from day to
day, not concerned about accuracy with revenue at stake?
Are you a coder, a CDI specialist, or a PPS or CMG coordinator who feels like you are
so CRUSHED with productivity and accuracy standards and have nowhere to turn to for
support and maybe there's problems finding those vetted
answers to your tough questions maybe you're a compliance auditor or compliance
officer or maybe even a practice manager and you struggle with challenging questions again
with no clear answers.
Do you feel like you know what the problems are and that you're doing constant workarounds
to be effective in your job and nobody else understands?
Do you have heated conversations with other departments or individuals because they don't
understand your process?
Are you constantly frustrated when other departments or administration makes changes without regard
to others' process you know your department and others and
how it's going to impact the whole revenue cycle?
Perhaps you LOVE the field you're in and you love what you do.
Healthcare is really great.
I love it, I'm very passionate about it.
But maybe you just wish there were more support.
Hey, I'm talking to YOU!
I like to call you guys Revenue Warriors.
You look great doing all the cool stuff you're doing in the healthcare industry.
You might work in registration or charge capture, or you might be a coder or work in uh with
clinical documentation or documentation review.
You might be doing claims processing or contracting or
maybe even denial management.
You might be working accounts receivable or collections
working in data, reporting and benchmarking or even compliance.
You may be in a provider organization OR you might even be a consultant.
My name is Paula Digby and if you can resonate with any of these statements you don't want
to miss what's next.
I was like you, I worked in a provider organization and was frustrated by the workaround.
And not knowing what I didn't know.
I was struggling with lack of support and not knowing where to find the answers to questions
or how or where to validate the answers I did find.
I was challenged as a single Mom, working to keep food on the table and make sure my
provider did not get in trouble.
It was a lot of stress!
Ya know, I had always heard about providers having ultimate responsibility and in some
cases going to jail or paying very large fines because of incorrect billing or coding practices.
That was just not going to happen on my watch, especially if it were up to me.
There was no support and there was no one to ask those tough questions to.
Once, many years ago, I worked in a provider office and a consultant came in.
The consultant's findings were very much what I expected.
The consultant told the provider what to do to correct the problems.
I knew the problems already, right?
I knew that before the consultant came in!
I worked in the office.
I had given those recommendations many times but they fell on "deaf ears".
Shortly after, I had the opportunity to become a consultant myself.
Now, this taught me to go to the people who do the work to learn the real story and give
credit where credit is due.
It taught me that people in the trenches need the most support but often don't get it.
Now, I have been on the administrative side of healthcare for 30 years.
As a consultant, I specialize in working with healthcare providers to right those wrongs
that break the revenue cycle and crush reimbursement.
I LOVE that my experience allows me to work with individuals who have a passion for accuracy
and efficiency like I do.
For 30 years I have helped providers break down those silos we all deal with on the day
to day, to create effective processes and train necessary staff.
During my time in healthcare, which I am, of course, so passionate about, I have worked
with multiple provider types in multiple positions and identified many many hemorrhages affecting
the bottom line.
My specialty areas are coding, billing, revenue cycle, compliance, and clinical documentation
improvement.
Now my experience as an auditor for the Department of Justice and multiple attorneys has strengthened
my passion for assisting providers to get it right, to stay out of trouble.
My current clients include multiple provider organizations from acute hospitals to physician practices
to acute rehabilitation facilities and attorneys.
The results of my work are always the same: lower risk, higher accuracy resulting in appropriate
revenue.
I have found my clients millions of dollars in lost revenue, I've identified the root
cause without finger pointing to individuals or departments.
I've assisted them to address the issues and break down those silos to reach effective
resolutions.
And helped to create revenue integrity teams, clinical documentation improvement department
and educated necessary staff including residents and physicians.
I want to coach you to become an instrument of change and leadership in your provider
organization.
I want to share with you how to identify those inefficiencies, the risk and the opportunities
that lead to revenue loss and help you experience the support and the mentoring that encourages
and guides you to guide others in your organization.
So I want you to take a moment and click below if you'd like to register or comment below
if you'd like to register for our free master class on How to Think Like a Revenue Warrior.
Those classes are coming up.
We have 6 great sessions for you.
And I hope to see you there!
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